Consumer Information
Before Hiring a Contractor
If you are a consumer interested in having work done by a
contractor, this pamphlet can help you by:
- Explaining how the Washington State contractor registration program works.
- Describing how the contractor registration law protects you, the consumer.
- Outlining the requirements for contractors.
Consumers and businesses need to learn about prospective contractors before contracts are signed, and before money is paid. If you have questions about a contractor or need more information about the contractor registration law, call the Department of Labor and Industries on their state-wide toll-free contractor registration information line: 1 (800) 647-0982. Internet users may access the same information at www.lni.wa.gov/contractors/contractor.asp.
It is a good idea to check with the Better Business Bureau to see if there are any unresolved issues regarding a contractor. In the Tri-Cities area, you may call 1 (800) 248-2356.
Suspect Fraud
Check with the state before it's too late! The Washington
Department of Revenue's Suspect Fraud site allows you to find out if a
business is registered, report unlicensed businesses, report other
types of fraud and more.
Benton/Franklin Dispute Resolution Center
If you are having problems with a local construction
professional, one option you have is mediation. Mediation is a
voluntary problem solving and dispute resolution process in which a
mediator helps people to reach their own mutually acceptable
agreement. The Benton Franklin Dispute Resolution Center is a
non-profit corporation that facilitates dispute resolution and
improved communication through mediation, education, and training.
To learn more, please visit their website www.bfdrc.org.