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Consumer Information

Before Hiring a Contractor
If you are a consumer interested in having work done by a contractor, this pamphlet can help you by:

  1. Explaining how the Washington State contractor registration program works.
  2. Describing how the contractor registration law protects you, the consumer.
  3. Outlining the requirements for contractors.

Thinking of Being Your Own General Contractor?
If you're thinking of being your own General Contractor, we recommend you read this brochure and seriously consider all that goes into building a home before you begin your project.

Washington State Department of Labor & IndustriesConsumers and businesses need to learn about prospective contractors before contracts are signed and before money is paid. If you have questions about a contractor or need more information about the contractor registration law, call the Department of Labor and Industries on their state-wide toll-free contractor registration information line: 1 (800) 647-0982. Internet users may access the same information and check to make sure a contractor is licensed with a bond and insurance at the Washington State Department of Labor & Industries website.

Better Business Bureau
It is a good idea to check with the Better Business Bureau to see if there are any unresolved issues regarding a contractor. In the Tri-Cities area, you may call 1 (800) 248-2356 or click here to visit the local BBB website.

Suspect Fraud
Check with the state before it's too late! The Washington Department of Revenue's Suspect Fraud site allows you to find out if a business is registered, report unlicensed businesses, report other types of fraud and more.

Dispute Resolution Center of Tri-Cities
If you are having problems with a local construction professional, one option you have is mediation. Mediation is a voluntary problem solving and dispute resolution process in which a mediator helps people to reach their own mutually acceptable agreement. The Dispute Resolution Center of Tri-Cities is a non-profit corporation that facilitates dispute resolution and improved communication through mediation, education, and training. To learn more, please visit their website http://drctc.org/.